Job Summary

The Training Manager is responsible for managing the operational activities of the Learning and Development (L&D) department supporting Operations. This role leads the training team, oversees end‑to‑end training delivery, and drives continuous improvement in processes and performance to enhance overall business results across our Americas sites (San Salvador, Bogota, Honduras, US). The Training Manager works closely with internal business partners and clients to ensure training effectiveness, operational efficiency, and alignment with organizational goals.

Success Measures / KPIs

• Trainer, agent, and project attrition rates from training to 0‑60 days in production
• Training efficiency improvements impacting new hire percent to goal, speed to proficiency and top KPIs and production metrics
• Training effectiveness and readiness metrics ensuring compliance with client and company performance metrics
• Training de...