Are you a results-driven leader with a strong background in training and development? We invite you to join our organization and play a key role in building high-performing teams within a dynamic BPO environment.



Key Responsibilities:



Lead and facilitate training programs across operational and technical domains

Develop, update, and maintain training materials and learning resources

Conduct sessions on processes, tools, and professional competencies

Identify learning gaps and implement effective training interventions

Monitor and evaluate training effectiveness, ensuring continuous improvement

Manage and align training schedules with business requirements

Collaborate with stakeholders on specialized training initiatives

Provide coaching, mentoring, and support to trainers and team members

Oversee the performance and development of the training team

Ensure training strategies are aligned with ov...