Role summary

This role exists to improve revenue outcomes by raising frontline conversion performance. You will work on the ground with customer-facing teams to standardize best practices coach performance improve scripts and build consistent training routines that increase cars bought cars sold and revenue per interaction.

Core mission

• Increase conversion rates across branches and channels
• Improve closing capability across all customer-facing teams
• Reduce revenue leakage through better scripts behaviors and standards
• Build a repeatable training engine across UAE and KSA

Key responsibilities

1) On-ground coaching & performance improvement

• Spend time in branches call centers inspection hubs and operations.
• Listen to live calls observe customer interactions and identify performance gaps.
• Run 1:1 coaching and practical deal-based training to lift performance ...