Summary

The Training Assistant provides administrative support to the Learning & Delivery team. Responsibilities include coordination and scheduling facilitation needs during new hire onboarding classes including but not limited to guest speakers, reporting, co-facilitation of modules, agent development while in class,

obtaining supplies, and on special projects as needed. This position deals with a diverse group of internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload. When not in training, the Training Assistant will participate in taking calls,

quality calibration sessions, and completes special projects as assigned.

Responsibilities