Job Summary

We are seeking an experienced Training and Quality Specialist to join our Center of Excellence (COE). This individual will play a pivotal role in enhancing training programs, ensuring quality standards, and collaborating with cross-functional teams.

Responsibilities

• Facilitate new hire training programs and support ongoing training initiatives for multiple client processes.
• Develop and implement learning curricula that align with industry best practices.
• Collaborate with current trainers to standardize training methodologies and drive continuous improvement.
• Create a positive and engaging classroom training environment.
• Maintain a comprehensive knowledge base with all training materials.
• Work actively with client and management team to ensure effective implementation and communication of all training strategies and initiatives.
• Execute Quality Assurance (QA) processes, including evalua...