Description

Training and Quality Manager – Financial Services

At Concentrix, we’re looking for an experienced and driven Training and Quality Manager to support a financial services client in delivering exceptional customer experiences, operational excellence, and regulatory compliance.

In this role, you will lead the training and quality assurance strategy for customer support operations, ensuring advisors are fully equipped to handle customer interactions with accuracy, professionalism, and empathy. You will play a critical role in improving performance, embedding quality standards, and driving continuous improvement in a highly regulated environment.
 

Key Responsibilities

• Design, implement, and continuously improve new hire and ongoing training programs

• Ensure all learning content reflects financial services processes,...