The Training & Quality Analyst is responsible for leading the definition, implementation and integration of best-in-class training and quality methodology and framework in support of the various Business Unit Operations.


This position will work closely with the Business Unit’s Operations team members to implement transactional audit, sampling methodologies, establish benchmarks, conduct Root Cause Analysis, identify process improvements, perform training delivery of technical processes and business skills, identify training needs and development opportunities and lead, or deliver training to remediate the needs and opportunities of Operations team members.


Accountabilities:

+ Deliver process, system, and business skills training to Operations.

+ Spearhead and coordinate with all SMEs/Stakeholders the analysis, design, and development initiatives related to the new hire, refresher, and staff development training needs of Operations.