Position Title: Trainer - KPO

Tier: Tier3

Role: A Trainer is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal.

Key Responsibilities:

Plans, conducts, coordinates and implements a comprehensive training program for processes and staff
Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
Preparing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training
Determines training needs from inputs provided by the operations team
Develops individual results by maintaining policy and procedure resources; providing coaching conducting training sessions; developin...