Responsibilities

• Develop and schedule training assessments to identify training needs.
• Create and deliver engaging training materials and resources for call center associates.
• Conduct employee surveys and interviews to evaluate current training practices and performance.
• Coordinate with vendors to utilize instructional technology and improve training delivery.
• Implement and manage employee onboarding and product knowledge tests.
• Analyze performance metrics to assess the effectiveness of training programs.
• Create and maintain comprehensive training documentation and schedules.
• Conduct training sessions to ensure team alignment with quality and performance standards.

Qualifications

• At least 3 years of experience in the training field, preferably in an eCommerce environment.
• Familiar with Training Needs Analysis (TNA) and product knowledge assessments.