Location
Derby
Posted
June 03, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Description
Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services.
Hours for this role will be 07.00 - 17.00
Hours for this role will be 07.00 - 17.00
Key Responsibilities
- Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.
- Provide full customer service support and proactively answer customer enquiries.
- Dedicated resource for nominated clients.
- Complete and maintain live Ops Boards daily.
- Complete Job Requests via customer portals.
- Ensure client KPIs are met.
- Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potentia...