The TPA Manager holds end-to-end accountability for the TPA operating model, ensuring alignment with health business growth, profitability, customer experience, and risk management. The role is positioned as a strategic advisor to senior leadership on vendor strategy and operating model design. 

The TPA Manager is accountable for delivering exceptional service to customers and distribution partners by managing the relationship and performance of the Third-Party Administrator (TPA) responsible for health insurance claims for Manulife policyholders. The role ensures efficient claims processing, regulatory compliance, and superior customer experience, contributing significantly to the company’s strategy of becoming the preferred choice for customers in the Philippines.

Position Responsibilities: