Job Description

• Support day-to-day activities related to partner onboarding.
• Coordinate technical integration, certification, and payment flow alignment between TPAs and internal product/tech teams to ensure compliant, stable, and timely go-live.
• Identify and execute opportunities to expand ShopeePay and SPayLater coverage through TPAs, including new use cases, merchant verticals, and special commercial mechanics.
• Track TPA performance metrics (active merchants, transaction volume, dormancy rate, MDR contribution) and drive corrective actions or optimisation initiatives where required.
• Oversee merchant portfolio quality via TPAs, including monitoring dormant merchants, merchant category risks, and alignment with ShopeePay/SPayLater target segments.
• Act as the primary point of contact for TPAs, banks, and internal stakeholders (SPayLater Risk, Legal, Product), ensuring alignment and timely issue resolution.

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