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Job Description
Opportunity
As part of the Touring Team, you will be responsible for ensuring that all field staff and partners directly involved within a Discova booking execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, you will be responsible for assigning guides, reconfirming reservations, handling operational issues, and continually providing feedback to management on risks and improvements in the ways we operate our products.
Your main responsibilities are:
Work closely with the Reservation team to ensure all transfers and tour logistic details are fulfilled according to company SOP’s
Ensure 3rd party services are booked and confirmed, either via bulk messaging or email. Once confirmed, service status must be updated in Tourplan to ensure consistency and smoo...