Join BMO in Toronto as a Senior Manager of Digital Adoption and Engagement to enhance customer interaction through innovative digital solutions in a hybrid format.
Focusing on customer lifecycle management, this role involves leading strategies to increase digital banking adoption and enhance user experiences. Collaborate with various teams to create frameworks that improve engagement and achieve sustainable growth.
Key Responsibilities:
• Define a long-term digital adoption strategy
• Lead initiatives that transition customers to self-service channels
• Utilize data to drive decision-making and improve outcomes
• Implement change management strategies for new digital tools
• Engage with stakeholders to ensure initiative success
Requirements:
• 7+ years in digital strategy or relevant sectors
• Proven experience in leading cross-functional teams
• Excellent analytical and decision-making capabilities
• Strong influence among senior leaders
• Educa...