Step into a Client Service Advisor role with Insight Global at a prominent bank located in downtown Toronto. This hybrid position allows you to support clients effectively, working remotely and in the office.
As part of the team, you will engage with client inquiries through a general mailbox and phone line, addressing requests by creating cases and utilizing ServiceNow. This position requires strong communication skills to ensure effective delegation and resolution of various client issues.
Key Responsibilities:
• Respond to client inquiries via phone and email communications
• Create, delegate, and manage service tickets in ServiceNow
• Draft clear and professional correspondence for clients
• Collaborate with internal teams to fulfill requests
• Monitor ticket statuses to ensure client satisfaction
Requirements:
• At least 1 year of customer service experience in the Canadian banking sector
• Strong communication proficiency is vital
• Experience in ...