Job Description
Insight Global is looking for Business Systems Analyst to work closely with the end user to provide functional support to the existing Financial and Acquisition System. The BSAs will assist with troubleshooting issues, identifying the root cause, and documenting solutions for the end user. Additionally, the BSAs will Perform critical system testing to ensure application functionality works correctly to address the customers' needs. This support requires the BSAs to be able to:
• Directly support the end user with reported issues in the Financial and Acquisition system.
• Troubleshoot to determine the source of system errors.
• Replicate the issues, determine the root cause and create and document a workaround/solution (if possible) and communicate it back to the end user.
• Maintain a working knowledge of customer systems and current Help Desk processes and procedures.
• Develop test scenarios and documentation. Perform validation testing.
• Conf...