Tooling Specialist – Xurrent / ITSM

We are looking for an experienced Tooling Specialist to support the implementation and optimization of a modern ITSM platform based on Xurrent, replacing legacy incident and workflow management tools.

Key Responsibilities

• Configure and implement ITSM modules within Xurrent
• Set up workflows, forms, automation rules, and service catalogs
• Ensure an out-of-the-box (OOTB) approach aligned with ITIL best practices
• Support rapid deployment of key ITIL processes through templates and workflow accelerators
• Advise stakeholders to avoid unnecessary customizations and improve process standardization
• Create and maintain functional documentation, configuration guides, and operational runbooks
• Support testing, validation, user adoption, and knowledge transfer activities
• Collaborate with internal teams and external partners to ensure efficient delivery