Description
Position Overview:

Provide technical help desk support across the Huntington footprint to both Internal Customers and External Business and Commercial customers, providing advanced technical advice to customers to resolve product or service requests regarding system and technical issues at the company and/or user level.


Responsibilities:

+ Demonstrates commitment to quality through customer interactions.

+ Maintain high levels of customer satisfaction consistent with Huntington’s core values.

+ Performs advanced customer service activities for a broad range of Treasury Management products and services assisting customers on accessing and navigating the Treasury Management products/services via the Business Online Banking.

+ Coaches customers utilizing on-line file transmissions, including file formatting, data mapping, performs file testing, communicates results, and assist with any issues to ensure success...