The Opportunity

We are seeking a highly driven and detail-oriented TikTok Recovery Manager to lead and execute recovery operations within TikTok Shop. This role is responsible for managing high-volume ticket resolution, identifying revenue recovery opportunities, and ensuring timely resolution of platform related issues. As an early team member, you will play a key role in building processes and, over time, will grow into a leadership position managing a team of 4–5 specialists.

Recovery & Ticket Management

• Handle 150–200 tickets per day related to TikTok Shop issues (refunds, discrepancies, account issues, etc.)
• Investigate and resolve cases efficiently while maintaining high accuracy
• Work within TikTok systems and internal tools to track and resolve issues
• Identify trends and recurring issues impacting recovery performance

Revenue Recovery & Optimization

• Proactively identify ...