DenaliTEK is looking for a driven and client-focused Tier 2 Service Technician to join our Operations team. This role is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving technical problems, and takes pride in delivering exceptional customer service.

As a Tier 2 Service Technician, you’ll serve as a trusted escalation point for client support issues while helping maintain the high standards and “White Glove Service” experience our clients expect from DenaliTEK.

What You’ll Do

Client Support & Ticket Management

• Troubleshoot and resolve desktop, Microsoft 365, networking, and user support issues
• Manage and prioritize service tickets while maintaining accurate documentation
• Deliver timely, professional communication to clients throughout the support process
• Escalate complex infrastructure or vendor-related issues appropriately
• Ensure tickets meet SLA expectations and interna...