**Description**
At Percepta, we bring first-class service across each market we support. As a **Tier 1 Volvo Frontline Support Representative** in **Mahwah, NJ** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always.
**During a Typical Day, You’ll**

* Coordinate towing and roadside assistance for Volvo car owners.

* Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats

* Navigate systems efficiently to provide accurate, timely, and courteous manner...