Overview

Provides all GCMC participants and staff with responsive, qualified, and knowledgeable IT Call Center and Help Desk support, in accordance with the requirements. Help Desk requests may be received in person, over the telephone, by email, or via the Systems Support Division ticket system.
This is a Local National position in Germany. As such the employee will be subject to paying German taxes and be part of the German work force with all the benefits of HN employment and social system. This positions requires for you to be in the Office 5 days a week! The person must have lived in Germany for 1 year consecutively.

Responsibilities


+ Manages Active Directory User Accounts and groups.

+ Installs and troubleshoots all Government-approved IT equipment such as desktops, monitors, printers.

+ Physically deploys, relocates and/or replaces IT equipment. This may require a Contractor to lift equipment up to 40 pounds.

+ Inst...