Location
Braintree
Posted
June 06, 2026
Commute
Local Area
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Job Description
Job Description
A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company.
* Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support
* Answering IT requests via phone, email and walk-ins
* Track request through call and incident tracking software (Autotask/Service Now)
* Manage and resolve requests and as needed escalate calls using incident management system
* Analyze, coordinate, and deliver timely and accurate problem resolutions for end users
* Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support.
* Support business approved standard desktop software as well as business approved custom developed applications
* Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows syste...
A local healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company.
* Escalation point of issues or services forwarded from the IT Help Desk that may require hands on or onsite support
* Answering IT requests via phone, email and walk-ins
* Track request through call and incident tracking software (Autotask/Service Now)
* Manage and resolve requests and as needed escalate calls using incident management system
* Analyze, coordinate, and deliver timely and accurate problem resolutions for end users
* Perform duties across all agency location. Examples: Moves, Adds, Changes and Desk Side support.
* Support business approved standard desktop software as well as business approved custom developed applications
* Support business applications Quantum Geneva, MyAvatar E H R, only in the capacity of assistance to make sure the applications run on the Windows syste...