Elevate your IT career with Keeran Networks as a full-time Tier 2 Help Desk Analyst in Edmonton. Provide exceptional client support across various industries while engaging with cutting-edge technologies.
Keeran Networks, a Managed Services Provider in Edmonton, seeks a detail-oriented Tier 2 Help Desk Analyst. This role demands strong communication skills and over three years of experience in Help Desk or System Administration. You will offer front-line support, manage escalated issues, and mentor Tier 1 staff, ensuring client satisfaction in dynamic environments.
Key Responsibilities:
• Provide exceptional support to diverse clients
• Mentor Tier 1 staff and handle escalated tickets
• Interact with clients remotely and on-site
• Maintain and update internal knowledge base
• Manage and resolve support issues efficiently
Requirements:
• 3+ years in Help Desk/System Administration roles
• Education: Diploma preferred; relevant experience accepted
• Exper...