Tier 1 Technical Support Representative - WFH until further notice

Negotiable

Hybrid - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Work-Life Balance

Work from Home

Job Description

Position Summary:

We are seeking a Tier 1 Technical Support Representative to join our dynamic team. This role requires a customer‑centric professional who has a deep understanding of customer service and technical support. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them in troubleshooting, and ensuring high levels of customer satisfaction.

• Work from home (Onsite training and might be asked to report onsite at least once a month)
• Training Schedule (Onsite): Monday to Friday | 11:30 PM to 8:30 AM Manila Time (About 1-2 weeks)

Responsibilities

• Provide Tier 1 technical support to customers via phone, email, and chat. <...