Job Purpose:

Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.

Principal duties and responsibilities:

* Act as the primary technical support contact for the client both remotely and on-site when needed

* Provide support to users via telephone, email, remote control, and in-person

* Accurately log incidents and service requests in Becrypt’s ticketing system

* Ensure tickets are always kept up-to-date with case details

* Work collaboratively to support team members in IT related matters

* Provide troubleshooting assistance as required to the Technical Services team

* Escalate problems where necessary to management or third-party suppliers

* Undertake small to medium-siz...