Overview

As a tech-savvy Technical Support Agent, you will work with our clients to ensure successful usage of our products and services, including industry-leading Learning Management System, as well as managed virtual events. Our Technical Support Agent’s achieve this through understanding our various web-based platforms and relying on their technical knowledge and ability to troubleshoot a wide array of inquiries on a daily basis, from clearing the cache in a browser to identifying audio issues. Our main goal is ensuring both end-users and admins understand we are there for them to solve their queries. This role will assist with our Level 1 inquiries and will collaborate with other technical teams to ensure a quick resolution for both learners and client admins.

As a member of the Client Experience team, you will be the first point of contact for an individual requesting technical assistance. Support includes servicing Client admins and platform end-users/learn...