**Description**

SAIC is seeking a **Tier 1 IT Support Technician** to support the Portsmouth Naval Shipyard (PNSY) Information Technology Programs for the Dept of the Navy. This initiative leverages advanced technologies and integrates critical defense systems to optimize ship maintenance through IT applications, systems, and training, ensuring sustained mission success in naval ship maintenance operations.

**Work is performed on site in Kittery, ME.**

**Role:** Provide first-level technical support and troubleshooting for computer hardware, software, network, system/application access, and telecommunications systems via telephone or self-service ticketing. Diagnose, identify, isolate, and analyze problems using historical database records and maintain updated records and tracking databases. Route complex issues to product line specialists or higher-level support when necessary. Perform basic remediation steps, issue and reset passwords, and create account...