# Tier 1 IT Helpdesk Support Specialist - BilingualInfoya Inc.Full TimemidHybridToronto, Ontario, CAPosted Yesterday## Job DescriptionWe are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate support. They communicate technical information in a clear and understandable manner, regardless of the user's technical expertiseOffice Location: North YorkEmployment Type: PermanentRole Type: Replacement– current requirementWork Arrangement: Hybrid (2 days in office)Key Responsibilities* Provide exceptional Customer service skills through Tier 1 support for software and hardware issues, including desktops, laptops, printers, peripherals, and mobile devices.* Log and categorize support tickets, ensuring accurate docume...