Job Description
A partner of Insight Global is seeking a Tier 1 Help Desk Technician to provide onsite IT support within a manufacturing environment. This role will serve as the first point of contact for end users, supporting day to day technology needs across a Microsoft-based infrastructure. The ideal candidate will have hands-on experience with device provisioning, user support, and basic networking, with the ability to troubleshoot both hardware and software issues efficiently in an onsite setting.
Key Responsibilities
• Provide Tier 1 technical support to onsite employees in a manufacturing environment
• Diagnose and resolve hardware, software, and connectivity issues for end users
• Set up, image, and provision laptops and other end-user devices
• Support Windows 11 and Windows Server environments
• Manage user accounts, permissions, and group policies within Active Directory
• Assist with email and application support, including Microsoft Exchange and Un...