MUST HAVE A PUBLIC TRUST
Description
Job Description

We have an immediate need for a Help Desk Technician to support an important government customer in Corpus Christi, Texas. Must have good phone skills and be able to enter information into a trouble ticket tracking system. Windows, MS Office, and other Commercial Off The Shelf (COTS) application troubleshooting skills. Must be able to lift 50lbs. Must be able to take direction and work without constant supervision.
Contract/Project Description/Overview:
Answer the main Help Desk phone, enter trouble tickets, and assist customers with issues over the phone if possible. Assist walk-in users. Limited Troubleshooting of OS, application, printing and network issues over the phone. Create and/or update SOP’s and documentation.

Scope/Daily Job Responsibilities/Position Overview:
Answer the main Help Desk phone, enter trouble tickets, and assist customers with issues over the phone if possible. Assist walk-...