About the Role

As our Therapy Coordinator, you will sit at the heart of our clinic, ensuring families receive a warm, seamless, and supportive experience from their very first contact with us. 

Your work will be highly customer‑facing, involving regular communication with parents, caregivers, and external providers. You’ll coordinate schedules, manage therapy plans, support NDIS‑related administration, and oversee key operational processes in a dynamic, fast‑moving environment.

Success in this role comes from being organised, adaptable, and confident juggling competing priorities while maintaining a calm, friendly, and professional approach.

Your Key Responsibilities

• Coordinate and optimise therapist schedules and client appointments
• Respond quickly to changes in availability and update our practice management system
• Conduct onboarding calls with families and support risk assessment processes