Lead transformative customer experiences as TELUS Digital's Solutions Architecture Manager. This role blends pre-sales technical expertise with a focus on Five9 cloud contact center solutions.
As part of TELUS Digital, you will be responsible for the architecture of innovative contact center solutions using Five9. In this hybrid or remote role, you will utilize your strong technical background and communicate effectively with both technical and non-technical stakeholders. Your role will directly influence customer satisfaction through detailed solution designs.
Key Responsibilities:
• Lead from discovery to design in pre-sales engagements
• Architect contact center solutions with Five9
• Collaborate with teams for scoping and proposals
• Document solutions for complex client scenarios
• Keep pace with Five9 advancements and trends
Requirements:
• 4+ years in solution architecture or technical consulting
• Deep understanding of Five9 and related technologie...