Overview

Is responsible for end-to-end site implementation of LSS framework and leadership as well as developing the extended TI team in terms of training and mentoring in Process Excellence methodologies. The leader is expected to align and grow the global strategy Enable TELUS International team members to identify true root cause and execute process improvements to deliver value for the organization and our clients.

• Lead and develop a team of LSS professionals to achieve performance goal in project implementation and benefits.
• Be the site leader for LSS strategy and framework deployment.
• Lead and implement global LSS strategies.
• Support the Global BPE leader in consulting and company wide projects.
• Define and deploy strategies to enable LSS framework along with site/regional leadership.
• Expand TELUS LSS framework as part of external consulting projects that bring revenue and possible strategic partnershi...