About the Role

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups. Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. The role requires work across a 24/7 rotating roster and, initially, in‑office attendance.

What you’ll be doing

• Conduct telephone and chat‑based screenings to assess medical and mental health concerns.
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplin...