Job Title:      Telesales & Customer Service Advisor
Reports to:    Office Manager
Depot:    LWC Manchester 

Overview 

To complete a daily Out Bound Diary, building relationships with Customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines.  Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. 

Main Duties

•    To ensure high standards of customer services, taking and inputting orders efficiently and accurately. 
•    Have the ability to convert Incoming calls to Planned Out-Bound calls.
•    To have a clear and personable telephone manner.
•     Take ownership of solving customer issues through pro-active customer service. 
•     To promote the sale of LWC Drinks own brand products.
•     To retain strong relatio...