Summary The incumbent services as a Telecommunications Equipment Operator performing work which encompasses a wide variety of different duties and responsibilities relating to provision of telephone and related communications services. Responsibilities Duties may include: Refers calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call. Initiates a trace with local telephone and police authorities on threaten or emergency related calls. Activates and controls standardize computer system and peripheral equipment specifically related to telephonic operations. Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication softwear. Modifies and maintains operations manuals, reference books, instructions associated with programs and systems used in the Telecommunication Unit. Furnishes information to customers concerning telephone extension, organizati...