The Telecoms Technical Support Specialist is responsible for delivering high-quality technical support across a range of telecommunications products and services. The role involves diagnosing and resolving faults across voice, data, and connectivity solutions, ensuring customers and users receive a reliable, efficient, and professional support experience.

This position plays a key role in maintaining service continuity, supporting customer satisfaction, and ensuring telecoms systems and services operate effectively with minimal disruption.

Key Responsibilities

• Provide first-line and technical support for telecoms products and services via telephone, email, and remote support tools.
• Troubleshoot and resolve issues relating to voice, broadband, hosted telephony, VoIP, SIP, mobile services, and data connectivity.
• Log, update, prioritise, and manage support tickets in line with agreed SLA targets.
• Diagnose faults and escalat...