Role

Telecoms Engineer (UCaaS/CCaaS)

Location

Manchester

Hours

Monday – Friday 1.00pm – 10pm GMT

Salary

£32k base, £36k OTE

Role Summary & Purpose

Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller’s journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the client’s point of contact during the project handling their questions and providing proactive solutions.

Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the caller’s experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role.

You will be implementing projects yourself to bring your proposed solutions to life....