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Telecommunications Specialist
Robert Half Technology
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New Haven, United States
Location
New Haven
Posted
May 02, 2026
Commute
Local Area
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Job Description
Description
We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.
Responsibilities:
β’ Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.
β’ Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.
β’ Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.
β’ Develop and enhance system features to optimize performance and user experience.
β’ Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.<...
We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.
Responsibilities:
β’ Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.
β’ Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.
β’ Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.
β’ Develop and enhance system features to optimize performance and user experience.
β’ Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.<...