Main Duties and Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Fidelio guest profile system.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.