Description
We are seeking an experienced Telecom Engineer with strong expertise in Cisco Webex Calling and enterprise telephony environments. This role will be responsible for administering and supporting voice systems, including creating stations, work groups, and call center groups, as well as leading troubleshooting efforts across telecom operations. The ideal candidate is a hands-on technical professional who can drive issue resolution, support end users, and help optimize call flow and voice infrastructure performance.


Key Responsibilities:

+ Administer and support telecom systems with a focus on Cisco Webex Calling

+ Create, configure, and manage stations, work groups, and call center groups

+ Provision users, assign devices, manage extensions, and maintain calling features

+ Lead troubleshooting for telecom and voice-related issues, including escalations and root cause analysis

+ Monitor system performance and ensu...