Telecalling Team Leader / Call Center Manager

Job Summary

We are looking for an experienced Telecalling Team Leader / Call Center Manager to lead and manage a team of telecallers. The ideal candidate should have strong experience in call center operations, team management, recruitment, and telesales. This is a hands‑on role where the candidate will not only supervise the team but also actively participate in telecalling activities to drive performance and achieve targets.

Key Responsibilities

• Manage, motivate, and supervise a team of telecallers to achieve daily and monthly targets.
• Actively conduct telecalling activities and lead by example.
• Monitor team performance, call quality, productivity, and attendance.
• Recruit, interview, onboard, and train new telecallers.
• Develop call scripts, sales strategies, and performance improvement plans.
• Conduct regular coaching sessions and provide feed...