Job Description (JD) – Telecaller / Patient Coordinator
Organization: Calida Rehab Pvt. Ltd.
Position: Telecaller / Patient Coordinator
Department: Admissions & Client Relations
Location: Pune, Maharashtra
Employment Type: Full-Time
Job Summary
Calida Rehab is looking for a compassionate, confident, and result-oriented Telecaller to handle inquiries from patients and their families regarding our psychiatric, mental health, and de-addiction rehabilitation services. The Telecaller will be responsible for managing inbound and outbound calls, counseling prospective clients about available programs, scheduling assessments, and supporting the admission process.
Key Responsibilities Call Handling & Lead Management
- Attend incoming calls from prospective patients, families, and referral partners.
- Make outbound calls to inquiries received through websites, social media, job portals, and other sources.
- Explain Calida Rehab's treatment programs, facilities, a...