Job Description: Collection TelecallerRole Objective

To manage a portfolio of delinquent accounts by initiating outbound calls to customers, negotiating repayment plans, and ensuring the timely recovery of outstanding dues in compliance with institutional policies and regulatory guidelines.

Key Responsibilities

• Outbound Outreach: Make high-volume outbound calls to customers with overdue payments (ranging from early-stage to write-off accounts).
• Negotiation & Settlement: Persuade customers to clear dues, negotiate feasible repayment schedules, or offer approved settlement options based on their financial situation.
• Documentation: Maintain meticulous records of every interaction, payment commitment, and dispute in the CRM/Collection Management System.
• Skip Tracing: Use available tools and database information to locate c...