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Tech/System Support Analyst

🏢
IQVIA
📍 Taguig, Philippines
📍
Location Taguig
📅
Posted June 15, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Job Responsibilities:

  • Responding to written and telephone inquiries about products, services and policies.
  • Liaising with other departments to resolve inquiries, and to obtain product and service updates.
  • Raising customer awareness of products and services.
  • Providing sales support and conducting customer escalation investigations.
  • Participating in customer service and process improvement initiatives.
  • Following up with customers.
  • Collecting and entering data.
  • Adverse event and product complaint reporting.
  • Order and return processing.
  • Providing product supply and status updates.
  • Advising users on appropriate course of action.
  • Monitoring issues from start to resolution.
  • Conducting over the phone device training.
  • Delivering customer service through multiple channels.

    • Job Qualifications:

  • Minimum 3 years of contact center experience, preferably in a pha...

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    📍 Location Details

    🌆
    City
    Taguig
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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