Description:
The WS team is seeking a Desk Side Support Technician (DSS) to provide on-site IT support for our Sao Paulo office. This position serves as the primary local point of contact for end-user support, ensuring reliable day-to-day operations and partnering with global IT teams to deliver a consistent, high-quality user experience.
Key Responsibilities
Provide desk-side support for laptops, desktops, mobile devices, peripherals, printers, audio/visual equipment, and meeting room technology.
Deliver a high standard of customer service by communicating clearly, setting expectations, and ensuring timely follow-through to resolution.
Encourage end users to utilize TechHelp or the Global Service Desk as the initial point of contact; manage items subsequently routed to the local ServiceNow queue.
Resolve incidents and fulfill service requests within established service-level timeframes, maintaining quality and attention to detail.
Assume end-to-end ownership of...