Hansen Talent Group is seeking an onsite Technology Support Specialist II to support a large enterprise in Columbia, SC.  This role requires a strong technical support background paired with excellent customer communication skills. 

What You’ll Do

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  Troubleshoot and restore technical services and equipment using documented processes

  
  


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  Resolve application, hardware, and software issues; escalate when business impact warrants

  
  


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  Research, respond to, and document customer requests

  
  


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  Maintain and update knowledge base and call tracking systems

  
  


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  Proactively monitor systems, servers, and networks to prevent outages

  
  


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  Analyze data to understand business impact and identify service gaps

  
  

What you need: