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Job Description
Description
The Technology Solution Analyst is an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry.
Responsibilities:
Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture .
Participate in design sessions with clients and pitch compelling technical solutions, including vendor products from time to time.
Assist in completion of Technology sections in RFI/RFP/RFQ as required.
Partner with finance in providing guidance to build commercials/pricing during PreSales.
Document and handover technical specifications for Post Sales implementation.
Review SOW's wit...