Description
JOB SUMMARY
The Technology Services Manager leads the Level 3 support and services team, providing technical leadership and expertise, and ensuring consistent execution of technology services across all offices. This role resolves high-impact escalated incidents and requests from Level 1 and Level 2 support teams, as well as from IT leadership.
The position oversees employee technology intake and departure processes, leads customer-facing technology projects, and ensures adherence to established workflows and service standards. The Technology Services Manager also leads and facilitates firmwide internal hybrid meetings and webinars, coordinating conference room scheduling, meeting settings, and pre-meeting technology testing across offices.
This role monitors incident escalation queues, tracks incidents, requests, and problems, and ensures a high‑quality, seamless end‑user support experience. The Technology Services Manager is responsible for mentoring and manag...